If you book our services you are agreeing to comply with and be bound by the following terms and conditions of hire.


General
The 'Company' is Bows Events Ltd. Trading as Bows Events Ltd. The 'Hirer' is any person or company who hires or has agreed to hire Goods from the Company. 'Goods or equipment' means goods provided by the Company in accordance with the Company's standard Terms and Conditions of hire.

Acceptance of Conditions
The customer’s acceptance of goods on hire implies acceptance by signing and agreeing to our Conditions of Hire as given below.

Retention of Title
All goods remain the absolute property of the company and the customer undertakes not to sell, offer to sell, assign charge, pledge or underlet, lend or otherwise deal with the products unless agreed otherwise with the company.

Booking
A £100.00 non-refundable deposit is required to reserve your booking with us of which will be deducted on the invoice. Bookings can be completed on our website on the home page. Deposits can be paid using credit or debit card.

Minimum Spend
A minimum spend requirement of £150.00+VAT & Delivery is required within a 20 mile radius of Bows Events or a minimum spend of £250.00+VAT & Delivery outside of this area. For London & Essex we have a minimum spend of £300.00+VAT & Delivery.

Day of Setup
On the day of setup, we will require all linen on the tables ready for us to dress the tables. If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables unless pre-arranged with us. It is your responsibility to check that all Items have been provided and to notify us immediately if any discrepancies. We are unable to un-stack or arrange chairs at your venue. This is something you will need to arrange with the venue prior to our arrival. If there is an issue and we do need to put chairs out, there is an additional charge of 30p per chair charged to your card. This payment will be taken directly from your Pre-Authorised Card on file.  


Pre- Authorisation
We will need to Pre Authorise a Valid Credit/Debit Card before we can dress any event.  Pre Authorisations are a temporary hold of £100.00 as a security deposit for any missing/damaged items. If anything were damaged or missing from the event we will automatically take replacement costs of the item/s from this card and send a receipt for this along with the description of the item/s missing/damaged. If the item/s can be returned back complete and undamaged we will refund you for those item/s.


Cover Loss or Damage of Hired Equipment
The Customer assumes complete responsibility for loss of, or damage to the hire products (other than fair wear and tear) from the time the equipment is delivered to the venue/premises, again until it is collected. The charge will be the cost of replacing the equipment with new stock. For a full list of the prices please contact us. We strongly recommend you taking out event insurance for such instance.

Payment for Damaged or Missing Items 
By accepting the booking form you are happy for us to take payment from your Pre Authorised credit/debit card for any missing/damaged items at replacement cost.  Your Pre Authorised details will be deleted from file as soon as the items are returned complete and undamaged or after payment has been taken. There is a 2% charge on credit card transactions.
If we do need to charge your credit/debit card we will send you a receipt along with a description of the goods that were missing/damaged. If you are able to send any missing items back we will be happy to refund you minus  £1.00 transaction charge.
We strongly recommend that you sign the hired items in and out before they are collected by our stylists.  If you are unable to do this we will check the items at the warehouse and our decision is final.  (PLEASE NOTE: THIS IS NOT APPLICABLE FOR CORPORATE CLIENTS AND ANY MISSING/DAMAGED ITEMS WILL BE INVOICED AFTER THE EVENT)

Manzanita Tree's & Ostrich Feather Decorations 
When hiring either the Manzanita Tree's with Crystals or any decorations that require Ostrich feathers, we do stress not to let your guests remove any of the items from the display. All of the items on the displays are counted before we leave and will be recounted when we come to pick the goods up. Anything missing will be taken from the Pre Authorised credit/debit card.

Hire Charges - Period of Hire
The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected.

Payment - NON CORPORATE EVENTS
The full balance is due 4 weeks prior to your event date and an invoice will be sent 6-8 weeks in advance. Once the invoice has been paid we cannot issue refunds on any items that are no longer required but can exchange items subject to stock. Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event.  If full payment has not been made 4 weeks prior to the event we reserve the right invoice in full for loss of work.

Payment - CORPORATE EVENTS
Depending on prior Agreement, we will send an Invoice after the Event has taken place. Payment is due in 30 Days from the Date on the Invoice.

Cancellation
Cancellation will result in the forfeit of the deposit or full amount 4 weeks prior to the event. Cancellation must be made in writing and either sent to our address at the bottom of this page or by email to info@bows-events.co.uk we will reply to you sending a confirmation of cancellation so if you don’t hear from us we haven’t received your cancellation. 

Changes to an order - NON CORPORATE EVENTS
You can make changes to your order up to the point of 4 weeks in advance of the event. Significant changes to an order may change the quote you originally obtained. Items can be added on as long as they are in stock at any point. Please note, any changes to an existing order that fall under £10.00 will be charged a card payment transaction fee of £1.00.

Changes to an Order - CORPORATE EVENTS
Changes can be made prior to the Event as long as Stock and Preparation Time is Available.

Hire of Goods
Linen products may be subject to small light marks as with being a hire product along with other hired items may have slight scratches, none of these items are new so will have a slight wear and tear.

Discrepancies
Any discrepancies with an order must be notified within 7 days after the event. Any discrepancies that are not notified during this period will be exempt from any credit/refund.

Adverse Weather Conditions
We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them - Examples are; Aisle Runners getting wet & badly soiled (There may be an additional cleaning fee should the item be badly soiled or charged at replacement cost in the event cleaning fails), Outside gazebos where fabrics are affected by wind or rain. Swagging & Draping are intended as temporary constructions, severe weather conditions may affect the completed look. In the event of adverse conditions, it is Bows Events sole discretion on all outside decor if to provide the hired items due to potential damage and safety. Therefore, no refunds are given for any items not used under such incidences or should be affected by weather.

Cancellation Due to Adverse Weather
In adverse weather conditions such as Snow & Ice, it is Bows Events decision not to deliver/setup hired goods to the venue if it jepordises the safety of our staff. Bows Events will endeavor to get the hired goods to the venue and exhaust every option that is available before cancellation of the booking. It is the responsibility of the hirer to make sure the hired goods are insured for such incidences. As a gesture of good will, we would be happy to move the event up to 6 months subject to availability.

Hours of Work
Should we be required to dress an event out of hours (7am – 4pm) or on a bank holiday there may be an additional charge for this, please contact us for more information.

Discounts
The 10% Discount on Centrepieces does not apply to extra's on centrepieces such as ribbon, crystals, table runners or floral wreaths

VAT
Prices quoted are exclusive of VAT which is chargeable at the standard rate at 20% and will be shown at the bottom of the quotation.

Termination of Liability
The Company shall be relived of all liability for obligations incurred to the Hirer and any other third party.

Law
This contract shall be governed by English Law in the Courts of England.

 

Bows Events Ltd
Unit 26, Vinehall Business Centre
Vinehall Road
Robertsbridge
TN32 5JW

Tel: 01424 870084 (9am to 5pm Mon to Fri) Fridays are best to contact us on the mobile in summer months
Mobile: 07535 840084 (Out of office hours)
Email: info@bows-events.co.uk